Privacy Policy

Francesca Ortepi, RHN, CCP understands that your privacy is important to you. We are committed to protecting the privacy of your personally identifiable information as you use this website. This Privacy Policy tells you how we protect and use information that we gather from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Service to understand the general rules about your use of this website, and any additional terms that may apply when you access particular services or materials on certain areas of this website. “We,” “our” means Francesca Ortepi, RHN, CCP and its affiliates. “You,” “your,” visitor,” or “user” means the individual accessing this site.

Our website address is https://www.francescathenutritionist.com 

PERSONAL AND NON-PERSONAL INFORMATION

Our Privacy Policy identifies how we treat your personal and non-personal information.

WHAT IS NON-PERSONAL INFORMATION AND HOW IS IT COLLECTED AND USED?

Non personal information is information that cannot identify you. If you visit this web site to read information, such as information about one of our services, we may collect certain non-personal information about you from your computer’s web browser. Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information.

WHAT IS PERSONAL INFORMATION AND HOW IS IT COLLECTED?

Personal information is information that identifies you as an individual, such as your name, mailing address, e-mail address, telephone number, and IP address. We may collect personal information from you in a variety of ways:

· When you send us an application or other form

· When you conduct a transaction with us, our affiliates, or others

· When we collect information about in you in support of a transaction, such as credit card information

· In some places on this web site you have the opportunity to send us personal information about yourself, to elect to receive particular information, to purchase access to one of our products or services, or to participate in an activity.

CONTACT FORMS

Our contact form collects your name, email address, and IP address. We use this information to respond to your inquiries, but not for marketing purposes. Form entries are stored in the website database and form data is emailed to Francesca Ortepi, RHN, CCP. You may request removal of your contact form entries from the database.

COOKIES

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the sites.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

THIRD-PARTY COOKIES

In addition to the cookies set by the francescakahler.com website, third-party services we use, such as Instagram, Kartra, Godaddy, Facebook, and Google Analytics also store cookies. Some of these cookies are necessary to the function of the website.

FACEBOOK

The https://www.francescathenutritionist.com website displays a Facebook Page widget on the home page that links to (and allows you to “like”) the https://www.francescathenutritionist.com  FTN Facebook page. If you use private browsing/incognito mode, you will not see the Facebook page embed.

On some occasions, Francesca Ortepi www.francescathenutritionist.com uses Facebook ads to help market its products and services and sets a Facebook Tracking Pixel to help determine the success of those campaigns.

You can opt out of seeing online interest-based ads from Facebook and other participating companies through the Digital Advertising Alliance in the US, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe or through your mobile device settings. Please note that ad blockers and tools that restrict our cookie use may interfere with these controls.

Read the Facebook Cookie Policy for more details about the cookies Facebook collects and the Facebook GDPR page to learn how Facebook complies with the General Data Protection Regulation.

GOOGLE ANALYTICS

Francesca Ortepi, RHN, CCP uses Google Analytics to track visits to the https://www.francescathenutritionist.com  website. 

We have elected to have visitor IP addresses anonymized before they are sent to Google. Google Analytics sets the following cookies.

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

See the Google Analytics Cookie Usage page for more details or read about Google’s compliance with data protection laws.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

E-COMMERCE

We collect information about you during the checkout process on our GoDaddy, Kartra, Instagram, or Square store.

WHAT WE COLLECT AND STORE

While you visit our site, we’ll track:

· Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

· Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

· Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

· Send you information about your account and order

· Respond to your requests, including refunds and complaints

· Process payments and prevent fraud

· Set up your account for our store

· Comply with any legal obligations we have, such as calculating taxes

· Improve our store offerings

· Send you marketing messages, if you choose to receive them

If you purchase a service, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, as long as we are legally required to continue to keep it longer. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

WHO ON OUR TEAM HAS ACCESS

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

· Order information like what was purchased, when it was purchased and where it should be sent, and

· Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

WHAT WE SHARE WITH OTHERS

We share information with third parties who help us provide our orders and store services to you, such as our payment processing service and our email marketing and CRM service.

PAYMENTS

We accept payments through Instagram, Kartra, Square, E-transfer & Go daddy. When processing payments, some of your data will be passed to Kartra, Square & Godaddy, including information required to process or support the payment, such as the purchase total and billing information. Information shared with a payment provider to process payments includes:

· Name, Email, Address, Phone, City/Province/Postal Code, Unique payment identifier, Payment provider identifier, See the Square Privacy Policy for more details.

How does Francesca Ortepi, RHN, CCP & www.francescathenutritionist.com 

USE PERSONAL INFORMATION?

Francesca Ortepi, RHN, CCP & www.francescathenutritionist.com  may keep and use personal information we collect from or about you to provide you with access to this web site or other products or services, to respond to your requests, to bill you for products/services you purchased, and to provide ongoing service and support, to contact you with information that might be of interest to you, including information about products and services of ours and of others, or ask for your opinion about our products or the products of others, for record keeping and analytical purposes and to research, develop and improve programs, products, services and content.

Personal information collected online may be combined with information you provide to us through other sources We may also remove your personal identifiers (your name, email address, social security number, etc). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information. Finally, we may use your personal information to protect our rights or property, or to protect someone’s health, safety or welfare, and to comply with a law or regulation, court order or other legal process.

DOES Francesca Ortepi, RHN, CCP & www.francescathenutritionist.com 

SHARE PERSONAL INFORMATION WITH OTHERS?

We will not share your personal information collected from this web site with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy. In the ordinary course of business, we may share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share your personal information with a third party for the purpose of providing a service to us, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition. For some sorts of transactions, in addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect personal information directly from you to assist you with your transaction. We do not control how these third parties use such information, but we do ask them to disclose how they use your personal information before they collect it.

If you submit a review for a third party (person or business) using our Facebook Fan Review Application, during the submission process we ask your permission to gather your basic information (such as name and email address) which we then share with the third party for whom you are submitting the review. We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation.

We may cooperate with law enforcement authorities in investigating and prosecuting web site visitors who violate our rules or engage in behaviour, which is harmful to other visitors (or illegal). We may disclose your personal information to third parties if we feel that the disclosure is necessary to protect our rights or property, protect someone’s health, safety or welfare, or to comply with a law or regulation, court order or other legal process. As discussed in the section on cookies and other technologies, from time to time we may allow a third party to serve advertisements on this web site.

If you share information with the advertiser, including by clicking on their ads, this Privacy Policy does not control the advertisers use of your personal information, and you should check the privacy policies of those advertisers and/or ad services to learn about their use of cookies and other technology before linking to an ad.

HOW IS PERSONAL INFORMATION USED FOR COMMUNICATIONS?

We may contact you periodically by e-mail, mail or telephone to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this web site allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e-mail. The e-mail response or confirmation may include your personal information. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.

HOW IS PERSONAL INFORMATION SECURED?

We have implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration, or destruction. Only authorized personnel and third-party vendors have access to your personal information, and these employees and vendors are required to treat this information as confidential. Despite these precautions, we cannot guarantee that unauthorized persons will not obtain access to your personal information.

LINKS

This site contains links to other sites that provide information that we consider to be interesting. Francesca Ortepi, RHN, CCP & www.francescathenutritionist.com is not responsible for the privacy practices or the content of such web sites.

HOW CAN A USER ACCESS, CHANGE, AND/OR DELETE PERSONAL INFORMATION?

You may access, correct, update, and/or delete any personally identifiable information that you submit to the web site. You may also unsubscribe from mailing lists or any registrations on the web site. To do so, please either follow instructions on the page of the web site on which you have provided such information or subscribed or registered or contact us at info@francescathenutritionist.com 

CHILDREN’S PRIVACY

Francesca Ortepi, RHN, CCP & https://www.francescathenutritionist.com  will not intentionally collect any personal information (such as a child’s name or email address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us.

CHANGES

Francesca Ortepi, RHN, CCP & https://www.francescathenutritionist.com reserves the right to modify this statement at any time. Any changes to this Privacy Policy will be listed in this section, and if such changes are material, a notice will be included on the homepage of the web site for a period of time.

CONTACT US

If you have any questions about privacy at any websites operated by Francesca Ortepi, RHN, CCP & https://www.francescathenutritionist.com or about our website practices, please contact us at info@francescathenutritionist.com